Support and information
Advice and information is provided by telephone and in person via drop-in at the office. This is usually available between 9am and 4pm Monday to Friday. The service is provided by the officer worker. Drop in is at our office at 57 Barnton Street in Stirling.
Support services
Support services are provided to women, children and young people both in the refuge and at the office.
For women living in the refuge this includes:
- Practical support e.g. filling in forms, accessing furniture, accessing benefit, contacting local agencies and contacting utility suppliers, advice and information, attending meetings to support the person
- Emotional support e.g. to cope with situation
- Monday group – this group is open to all women in the refuge however attendance is voluntary. The group is user-led and the agenda is set by the group. People come in to give talks, do different activities e.g. card making, bowling, swimming, shopping etc.
Support workers are usually available to residents in the refuge 9am-5pm, Monday - Saturday. Where people are identified as vulnerable, support workers make a point of seeing them every day, even on an informal basis. There is a support sheet for workers to record all contact with residents.
For women not living in the refuge this includes:
- Practical support e.g. filling in forms, accessing furniture, accessing benefit, contacting local agencies and contacting utility suppliers, advice and information, attending meetings to support the person
- Emotional support e.g. to cope with situation
- Women's Support groups are expected to start in the Spring of 2012
Support services are available in the office 9.00am - 4.30pm Monday to Friday.
The support services provided to children and young people are described on our
children and young people page.
Support services are paid for through the general funding provided by Stirling Council and the Scottish Government grant in relation to children and young people's services.
Follow-on services
Currently limited follow-on support is provided, however this service was previously provided and Stirling and District Women's Aid are currently trying to raise funds to provide this.
On-call service
There is no on-call service except for maintenance at the refuge.
"I wanted to say just how grateful I am. Thank you so much. The help, support and kindness you have shown myself and my daughter over the past 14 months has been so much appreciated and will not be forgotten. Even on your days off you put yourself out to help us and we are both very grateful. Thank you so much."
Quote from woman using support service
